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Privacy Policy

Privacy Policy

(Prepared in compliance with the Digital Personal Data Protection Act, 2023, Government of India)

Effective Date: 09/06/2020; Last Updated: 22/02/2024

At England English (“we,” “our,” “us”), we value your trust and are committed to safeguarding your personal information. We understand the importance of privacy and transparency, especially when dealing with student and parent data. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have under the Digital Personal Data Protection Act, 2023 (DPDP Act).

By enrolling with us, visiting our website, using our online platforms, or otherwise interacting with our services, you agree to the practices described in this Privacy Policy.

1. Applicability of This Policy

This Privacy Policy applies to:

  • Students enrolling in our coaching programs.
  • Parents or guardians providing consent for students below 18 years.
  • Visitors accessing our website or online study portals.
  • Any person interacting with us for inquiries, admissions, or services.

This policy applies only to personal data collected and processed by England English within India and does not apply to third-party websites, apps, or services we do not control.

We collect only the data that is necessary to deliver our educational services. The categories of information we may collect include:

a) Identity Information
  • Full name, date of birth, gender.
  • Photograph (for ID cards, online profiles, or exam registration).
  • Government-issued ID proof (if required for verification).
b) Contact Information
  • Email address, phone number, residential address.
  • Parent/guardian contact details for students under 18.
c) Educational Information
  • Previous academic records, qualifications, and transcripts.
  • Course preferences, learning goals, and chosen programs.
  • Attendance, assignments, performance reports, and examination results.
d) Financial Information
  • Bank account details, UPI IDs, credit/debit card information (processed through secure payment gateways).
  • Billing address, transaction history, and payment receipts.
e) Technical and Usage Information
  • Device details, operating system, browser type.
  • IP address, geolocation (approximate), and login data.
  • Cookies, website usage patterns, and activity on online learning portals.

We do not intentionally collect sensitive personal data such as religious beliefs, political views, or health information unless legally required.

We use your personal information only for lawful and necessary purposes, including:

Admission & Course Management
  • Registering students for courses, classes, and examinations.
  • Maintaining student academic records and issuing certificates.

Educational Support & Communication

  • Sending study materials, timetables, and performance updates.
  • Notifying students and parents about events, exams, or changes in schedules.

Financial Transactions

  • Processing course fees and issuing receipts.
  • Keeping track of payments, refunds, or pending balances.

Service Improvement

  • Enhancing our teaching methods, curriculum, and online platforms.
  • Analyzing student feedback to provide better coaching services.

Legal & Regulatory Compliance

  • Disclosing information to government or examination bodies when required.
  • Fulfilling record-keeping obligations under applicable laws.

We do not use your data for purposes unrelated to education without your consent.

  • By providing your personal data to us, you consent to its collection and processing as outlined in this Privacy Policy.
  • For students below 18 years of age, consent must be provided by a parent or guardian.
  • You may withdraw consent at any time by contacting us. However, withdrawing consent may affect our ability to provide certain services such as access to study materials or exam registration.

We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

  • Educational Institutions & Exam Bodies: To register you for competitive exams, certifications, or external training.
  • Service Providers: Payment processors, IT service providers, cloud storage providers, and online learning platforms who assist us in delivering services.
  • Legal & Regulatory Authorities: When required to comply with applicable laws, court orders, or government directives.
  • Internal Faculty & Staff: On a need-to-know basis for teaching, mentoring, and administration.

All third parties are required to follow data protection practices in line with the DPDP Act

We adopt strict security practices to ensure your personal data is safe from unauthorized access, loss, misuse, or alteration:

  • Encryption: Sensitive information like financial data is encrypted.
  • Access Control: Only authorized staff can access student records.
  • Secure Payments: All transactions are processed through trusted third-party gateways.
  • Monitoring: Regular audits and system checks are performed to detect vulnerabilities.

Despite these measures, no digital system is completely secure. We cannot guarantee absolute protection but commit to taking all reasonable precautions.

We retain your personal data only as long as it is required:

  • For academic and certification purposes.
  • To comply with legal and financial record-keeping obligations.
  • For dispute resolution and grievance redressal.

Once no longer needed, data will be securely deleted, anonymized, or archived.

As per the DPDP Act, 2023, you have the following rights:

  1. Right to Access: Request details of personal data we hold about you.
  2. Right to Correction & Erasure: Ask for correction of inaccurate data or deletion of data that is no longer necessary.
  3. Right to Consent Withdrawal: Revoke previously given consent at any time.
  4. Right to Grievance Redressal: File complaints regarding misuse or unauthorized access to your data.
  5. Right to Nominate: Appoint a nominee to exercise your rights in case of death or incapacity.

Requests can be made via our Data Protection Officer (DPO).

If you have concerns about your data, you can reach out to our Data Protection Officer (DPO):

Data Protection Officer – England English
📧 Email: Info@EnglandEnglish.com
📞 Phone: +91 7569621318
📍 Address: England English, Hyderabad

If your issue remains unresolved, you may escalate the complaint to the Data Protection Board of India, as established under the DPDP Act.

Our website uses cookies to enhance user experience, remember preferences, and analyze site performance. You can disable cookies in your browser settings, but some features may not work properly. We may use analytics tools to track website traffic and improve our digital platforms.

Our website or study materials may contain links to external websites. Please note:

  • We are not responsible for the privacy practices of third-party websites.
  • We encourage you to read the privacy policies of those external sites before sharing your personal data.

We may update this Privacy Policy periodically to reflect:

  • Changes in laws and regulations.
  • Improvements in our data practices.
  • New services or features offered by England English.

Updated versions will be posted on our website, with the “Last Updated” date clearly mentioned.

This Privacy Policy ensures that England English manages your personal data responsibly, transparently, and lawfully under the Digital Personal Data Protection Act, 2023. Our goal is to provide high-quality coaching services while safeguarding your trust and privacy.

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